NO! Sorry, Netflix still hasn’t figured out how to provide captioning for online viewing of their instant view features.
Despite having millions of PAYING customers, Netflix’s Deaf and Hard of Hearing customers, along with those who will become deaf or hard of hearing in time, along with children, and english as a second language viewers who use captions to help learn to read english, are not worthy of being provided with access to the dialogue for the instant view features on Netflix – at least not for another year.
“The technologies we use for streaming do not yet adequately support closed captions”.
But, somehow, many FREE online videos do have captioning options. We have been able to view optional captions on Google video for years, and more recently, Hulu.
Even YouTube added options for captioning videos (see the above “Ballad of the Barefoot Runner” example), and the television network websites even provide options for viewing captions on many online programs.
The only explanation, obviously, is that Netflix is simply making excuses for not providing captioning on instant view features for their paying customers.
Netflix’s response to my feedback on this topic (2009 January 02), was,
“that is being worked on, and it is something we hope to include in future versions of our instant watching feature. In the meantime, you will find that the films included in our instant watching service our also available on our DVD’s, which do include closed captioning”
Where’s the advantage of that? We’re still paying the full price for our subscription (which supposedly includes online viewing), and yet being able to watch streaming videos, is denied us, simply because Netflix doesn’t value my deaf wife as a customer as much as they value “normal” customers!